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"TDC Integris is proud to have invited Dr. James Barnes for our annual series of international seminars in Brazil. His in-depth view of customer relationships and proven insights on how companies can cope with the relationship challenges and boost their customer equity really added tremendous value to the participants."

"At the same time, Dr. Barnes also stands out as one of the best professionals we've worked with for his intense dedication and professionalism both in the seminar preparation and follow-up."
Emerson Lopes
TDC Integris
São Paulo, Brazil


"Jim Barnes came to One2One to talk to the cross-functional team who are driving the implementation of CRM through the business. Our CRM programme is moving ahead with considerable momentum which sometimes makes it hard to take stock. Jim's presentation on the Secrets of Customer Relationship Management made us do exactly that.

Jim helped us focus on how we could get everyone in the organisation focused on adding value to customer satisfaction, as defined in his excellent book. When combined with Jim's thoughts on how we could actually measure the strength of customer relationships, we started to realise how powerful this thinking is.

All in all, spending 2 hours with Jim has proved to be time very well spent indeed!"
Robert Pepper
Former Head of CRM
One2One, LONDON
(UK's 4th largest Mobile Operator - part of Deutsche Telecom group)


Click here for more endorsements.


Dr. Barnes has presented seminars and workshops on customer satisfaction, customer loyalty, customer relationships and branding in Canada, The United States, Jamaica, Brazil, Sweden, Denmark, Holland, Portugal, the United Kingdom, Ireland, China, Singapore, Hong Kong, Italy, and Australia.

Seminar & Workshop Topics
(For summary information on three of these Seminars & Workshops, click on the links below.)

Included in some of his most popular seminar & workshop topics are:
  • Getting the Best Payback from Your Investment in Sponsorships.
  • Creating CRM Awareness and Velocity in Government.
  • More Than a Customer...More Than A Sales Rep...
  • All value is not the same: Create Really Valuable Value for Your Customers (click to view summary)
  • Becoming A Relationship Focused Company: developing solid customer relationship strategies (click to view summary)
  • How Solid are Your Customer Relationships? the critical role of customer relationship measurement (click to view summary)

If you would like to book Dr. Barnes to lead your seminar or workshop, or you would like more information, click here to send an e-mail (info@bmai-strategy.com)


 
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