Home About Jim Barnes Keynotes Seminars & Workshops Consulting Books Publications Strategic Partners Client List Endorsements Contact Us	"It is without hesitation that I recommend Jim for speaking engagements. His presentation style is relaxed and professional and his message thought-provoking. Jim was one of our top rated speakers and provided Congress delegates with valuable information and ideas to take away and implement in their own organisations." Sandra Freeman Executive Congress for Customer Strategies (ECCS) Sydney, Australia. "We received a tremendous response to the Congress and specifically your presentations. You truly closed off day one on a very positive note receiving a quite remarkable 93% delegate satisfaction rating. And you continued the good work on day two with your second presentation, setting the bar particularly high for those unfortunate enough to have to follow you." Michael Nolan MD, iQuest & Past CEO Irish Direct Marketing Association Dublin, Ireland Click here for more endorsements. Dr. Barnes is an active speaker and presenter at international conferences and seminars. Included in the many topics on which he has delivered keynote addresses are: Speaking Topics (For summary information on three of these Keynotes click on the links below.) The pitfalls of being merely customer-focused: why a customer focus is no longer enough and understanding relationships is an imperative HDL and LDL-Why customer satisfaction is like cholesterol: how you can tell the good from the bad and avoid being misled by customer satisfaction numbers Everything I know about marketing I have learned from customers: extraordinary customer insight to drive your CRM strategy 75% of what drives customer satisfaction has nothing to do with product or price: exploring the more-important softer side of customer relationships All value is not the same: create really valuable value for your customers Can your customers really have a meaningful relationship with your company?: what it really means to get close to the customer Secrets of Genuine Customer Relationships: How Do You Make Them Feel? (click to view summary) Customer Insight: Everything I Know About Marketing, I've Learned from Customers. (click to view summary) Meaningful Customer Relationships: how you can mean more to them than the competition (click to view summary) Recent Engagements Customer Contact Strategy Forum, Atlanta All I Want Is a Meaningful Relationship [Keynote and workshop] Financial Women International, Honolulu Secrets of Customer Relationship Management [Keynote and workshop] AstraZeneca Canada, Muskoka More Than a Customer... More Than a Sales Rep... [Half-day workshop] Incremental Systems/Royal Bank of Scotland, Amsterdam, Milan, Rome Customer Relationships Are Your Business [Keynote and workshops] Incremental Systems/Royal Bank of Canada, Scottsdale Customer Relationship Management in Your Business [Keynote and workshops] CGI Information Systems, Ottawa Creating CRM Awareness and Velocity in Government [Executive seminar] Investment Funds Institute of Canada, Toronto Secrets of Genuine Customer Relationships: how do you make them feel? [Keynote] If you would like to book Dr. Barnes for your conference, or you would like more information, click here to send an e-mail info@bmai-strategy.com
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